Xerox eConcierge is an innovative, supplies replenishment program. It is an entry-level print service with no monthly commitment or contract required. Xerox eConcierge provides free lifetime service coverage for your customers and a recurring revenue stream for you.

The Xerox eConcierge Supplies Assistant desktop app monitors customers’ networked printers and MFPs and sends an email alert when supplies need to be replenished. Orders can be placed by you or by your customers at your company’s online supplies store – customized with your business logo and hosted on your behalf by Xerox. Shipping and fulfillment is handled by your preferred distributors.

An ideal solution for customers who purchase supplies as needed and own one or more Xerox products. Xerox eConcierge can also be used as a stepping stone to Xerox Managed Print Services for offices with five or more Xerox products.
Make your job easier
eConcierge powered by Xerox is the quickest, easiest way to monitor and order printer supplies. Simply download the Supplies Assistant desktop app. Here’s how it works:

1. Setup
   1. Finds connected printers on your network from any manufacturer
   2. You choose which printers to monitor
   3. Give your printers nicknames for tracking or for fun

   Get a list of all the printers currently supported.

2. Monitoring
   1. Runs in the background from one computer or many
   2. Notifies you when printer supplies run low
3. Ordering
   1. Creates an order with all the printer supplies you need
   2. Finds the correct part numbers and suggests options
   3. Order online in just a few clicks
   4. Printer supplies are shipped directly to you – track your orders right from your Supplies Assistant desktop app.

A secure solution
Your security is important to us.

• Runs lightweight on the network
• Follows Xerox’s enterprise security standards
• Online credit card payments are secured through Authorize.net
• No contract lock-in or commitment to buy supplies through the service

If you or your co-workers have any additional questions about the eConcierge powered by Xerox service, contact us.

Earn Rewards
On top of making your job easier, you can earn free extended service coverage for your eligible Xerox printers just for ordering the printer supplies you need.

That’s an average value of $320 per printer per year.*

How to earn rewards:

• Use the service for at least 30 days
• Order at least two supplies per eligible printer through the service to begin their extended service coverage
• Coverage for each supported printer lasts as long as you continuously order their supplies through the eConcierge powered by Xerox service.